Directly connected to JR Osaka Station via an underground passage, The Ritz\u2011Carlton, Osaka opened in 1997 as the first Ritz\u2011Carlton in Japan and will celebrate its 29th anniversary in May 2026. With 291 guest rooms, six restaurants and bars, and more than ten banquet venues, the hotel stands as one of Japan\u2019s leading luxury properties. Building on its long\u2011standing commitment to the local community, the hotel became the first in Osaka Prefecture to obtain Green Key certification.<\/p>\n
<\/p>\n
2. Good Practices<\/strong><\/span><\/p>\n The hotel has systematized its existing initiatives to ensure that every employee can recognize sustainability efforts as \u201ctheir own.\u201d<\/p>\n \u30fbThorough Internal Communication Using Both Analog and Digital Tools:<\/strong> The 13 Green Key criteria and corresponding initiatives are visually summarized and displayed on staff bulletin boards. Progress updates are also shared during quarterly all\u2011staff meetings, fostering a shared understanding across departments.<\/p>\n \u30fbExpanding Team Involvement Across Organizational Levels:<\/strong> While the initial project team consisted mainly of department heads, participation has broadened over the second and third years of renewal. Increasing numbers of frontline staff now take part, shifting the initiative from a top\u2011down effort to one driven by on\u2011site team members.<\/p>\n <\/p>\n 3. Challenges<\/strong><\/span><\/p>\n As a large, multifunctional hotel, the property faces challenges related to varying levels of understanding across departments.<\/p>\n \u30fbEqualizing Understanding Across Teams:<\/strong> While each department has deep knowledge of its own operational area, awareness of other departments\u2019 initiatives remains uneven. Strengthening cross\u2011department communication to ensure that the entire hotel understands the intent behind all criteria\u2014and can generate synergistic effects\u2014is a key goal moving forward.<\/p>\n <\/p>\n 4. Message<\/strong><\/span><\/p>\n \u201cSince announcing our pursuit of Green Key certification, we have received an increasing number of positive comments from guests. Our initiatives are not something we started from scratch; they are an extension of the values we have cherished throughout our history. As we continue to uphold our tradition of refined hospitality, we aim to deepen each staff member\u2019s understanding and move forward together toward a more sustainable future.\u201d<\/p>\n
![\"\"](\"https:\/\/jarta.org\/wp-content\/uploads\/2026\/03\/GreenKey-\u30b0\u30ea\u30fc\u30f3\u30ad\u30fc\u30ed\u30b4\u5165\u308a\u30b8\u30e3\u30b0\u30b8\u30fc.jpg\")
<\/a><\/p>","protected":false},"excerpt":{"rendered":"